Do what you say is a simple saying to live by. What better way to live your life than to be known as someone who conforms to the belief of: Say what you do and do what you say.
It seems simple to me. Be honest, tell the truth, and follow through on your commitments. These are always my intentions, and I tend to expect the same of others. Yet so few people follow through on their words and do what they say they’ll do, and it’s infuriating to me.
Whether as a single human being or a huge corporation, your integrity is the foundation of who you are, whether your word can be trusted or dismissed as just talk is what establishes the extent to which you can be trusted.
Trust is so important to every relationship—romantic, business, or community—if people perceive they can’t trust your word your ability to be successful is in grave doubt.
A promise is a debt. ~proverb
When Companies Fail to Do What They Say
I recently had a series of experiences with a huge telecommunications company in the U.S. I’m sure this company prides itself on customer satisfaction. In fact their website boasts J.D. Power awards for customer satisfaction. Their talk is one thing; the walk—at least in my experience—is yet another.
It seems a simple thing to me when dealing with another person, especially a customer. Do what you say you’ll do. If you tell the customer you’ll call back within a certain time frame, do it! Call back even if you have no progress to report. Yet on not one, not two, but three separate occasions, representatives of this huge company promised to call back and didn’t. They didn’t just miss their commitment window and call later. They never did call!. Apparently, they had more important things to do. So do I, and I took my business elsewhere.
When Employers Fail to Do What You (They) Say
During my years as a corporate employee we commonly heard management pronouncements of some new program or process for improvement. Did we buy-in or did we passively resist? It all depended on the “walk the talk” reputation of management.If in the past their words were just words, without any follow through, we of course withheld commitment to new programs. Sound familiar?
When you think of used car salesmen or politicians, does the word integrity come immediately to mind? Probably not, as these two occupations have strong reputations for low integrity, saying what people want to hear regardless of the truth. Politicians have come a long way since the days of “honest Abe Lincoln” and George “cannot tell a lie” Washington. Whether these two political giants always walked their talk or not, we perceived them as honest, beyond reproach. How many current day politicians fit that category?
Integrity: Do What You Say and Say What You Do
Do what you say and say what you do, that’s one of my quotes to live by. It can be hard sometimes to tell someone something they don’t want to hear. Tempting, instead, to pacify them with words they want to hear rather than owning up to what you can commit to do.
On the (few I hope) occasions I’ve succumbed to the temptation to say I’d do something that deep in my heart I probably knew would never be completed, these breaches of my integrity have lingered and troubled me—often for years.
What sayings guide your life?
Sources: Image courtesy Flikr user kelly cree